A Home Depot contractor (ARS Network) sold, modified and hooked up a new heat pump HVAC system on the wrong breaker, wire and heat strip (see inspection report)!  They also refused us insurance by not sending an inspector for 143 days!  Home Depot has ignored written complaints from the Fire Marshall, DBPRCode Enforcement and the Florida Attorney General!  Heck, we even emailed the top executives at Home Depot.  Worse!  We are NOT the only Home Depot victims.  Have a look at these 1000+ American Residential Services (ARS) Yelp complaints!

Negligence is the failure to use the level of care and caution that an ordinary person would use in similar circumstances.  Gross negligence is the deliberate and reckless disregard for the safety and reasonable treatment of others.  Home Depot has strong-armed us for 250+ days!

How You Can Help:

ARS Failed Volusia County Code Enforcement Inspection

Read The Full Inspection Report For Yourself:

ARS Rescue Rooter and Home Depot have forced us to get code enforcement, HVAC companies, an electrician and a lawyer to get them to install as promised the HVAC system we paid them $8000 in full for.  

To date Home Depot and ARS have not even properly inspected this horrific heat-pump installation.

------ Forwarded Message --------
From: Thomas Legler <[email protected]>
Date: 6/18/2020 8:50:12 AM
Subject: 2280 La Flor Ln, Lot 2280 - 20200514031
To: [email protected]
Cc: [email protected], Kerry Leuzinger <[email protected]>

Good morning,

I performed an inspection of the package unit your company installed on 6-17-2020 at the request of the owner due to life safety and property damage concerns. The owner is copied on this email. Please review the results below and photos attached. 


-           Revise permit to indicate package unit installation. Split system not installed.
-       Owner stated installers broke a plumbing drain and created a leak. The leak caused damage and needed repaired.
-       Owner stated the duct joints leak under home and caused by installers. Duct joints are required to be air tight.
-       Heat kit not mark on label and cannot determine if correct wire size and breaker installed. Electrical permit may be required. 
-      The unit is not supported on firm level ground which has caused the concrete base to crack.
-      Exterior duct shall be protected from the elements.
-      May not be a complete list.
-       Below list of code requirements.

M1303.1 Label information.
A permanent factory-applied nameplate(s) shall be affixed to appliances on which shall appear, in legible lettering, the manufacturer’s name or trademark, the model number, a serial number and the seal or mark of the testing agency. A label also shall include the following:
4. Electric comfort-heating appliances. The electric rating in volts, amperes and phase; Btu/h (W) output rating; individual marking for each electrical component in amperes or watts, volts and phase; and required clearances from combustibles.
M1305.1.4.1 Ground clearance.
Equipment and appliances supported from the ground shall be level and firmly supported on a concrete slab or other approved material extending not less than 3 inches (76 mm) above the adjoining ground. Such support shall be in accordance with the manufacturer’s installation instructions. Appliances suspended from the floor shall have a clearance of not less than 6 inches (152 mm) from the ground.

M1601.4 Installation.
Duct installation shall comply with Sections M1601.4.1 through M1601.4.10.
M1601.4.1 Joints, seams and connections.
Longitudinal and transverse joints, seams and connections in metallic and nonmetallic ducts shall be constructed as specified in SMACNA HVAC Duct Construction Standards—Metal and Flexible and NAIMA Fibrous Glass Duct Construction Standards. Joints, longitudinal and transverse seams, and connections in ductwork shall be securely fastened and sealed with welds, gaskets, mastics (adhesives), mastic-plus-embedded-fabric systems, liquid sealants or tapes. Tapes and mastics used to seal fibrous glass ductwork shall be listed and labeled in accordance with UL 181Aand shall be marked “181A-P” for pressure-sensitive tape, “181 A-M” for mastic or “181 A-H” for heat-sensitive tape.
Tapes and mastics used to seal metallic and flexible air ducts and flexible air connectors shall comply with UL 181B and shall be marked “181 B-FX” for pressure-sensitive tape or “181 BM” for mastic. Duct connections to flanges of air distribution system equipment shall be sealed and mechanically fastened. Mechanical fasteners for use with flexible nonmetallic air ducts shall comply with UL 181B and shall be marked 181B-C. Crimp joints for round metallic ducts shall have a contact lap of not less than 1 inch (25 mm) and shall be mechanically fastened by means of not less than three sheet-metal screws or rivets equally spaced around the joint.
M1601.4.6 Duct insulation.
Duct insulation shall be installed in accordance with the following requirements:
2.Exterior duct systems shall be protected against the elements.
M1601.4.8 Duct separation.
Ducts shall be installed with not less than 4 inches (102 mm) separation from earth except where they meet the requirements of Section M1601.1.2.

Thank you,

Thomas E. Legler
Chief Building Inspector
County of Volusia
Building and Code Administration
Office: 386-822-5739 Ex. 12765
Fax: 386-626-6588
Email: [email protected]
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