Home Depot Ripped Off A Vet

DON’T LET A VETERAN BURN TO DEATH!

Home Depot & ARS Rescue Rooter have ignored complaints & professional safety/inspection reports for over 230 days!  We have been refused contractors insurance, job completion and overall service!  The HVAC system was modified (added heating coil) & the wrong wiring & breaker was used!  

Why hasn’t the Department Of Business & Professional Regulation or Code Enforcement done something?  This is a fire hazard!

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Home Depot (ARS Rescue Rooter) sold, modified and hooked up an new HVAC system on the wrong breaker, wire and heat strip (see report)!  They also did 10K in damage to our home and refused us insurance by not sending an inspector for 143 days!  They have even ignored complaints from the Fire Marshall, DBPR,  Code Enforcement and the Florida Attorney General!  Heck, we even emailed the top executives at Home Depot.  For 240 days and nights Home Depot has held us hostage by threat of mold and fire!  If we die from fire, please hold these men and women responsible.  We don’t know how else to get justice!

How You Can Help:

(Join The Facebook Group, Sign The Petitions & Share This Content.)

Petition #1: Home Depot Class Action Lawsuit

Petition #2: Craig Menear Home Depot CEO

Home Depot Corporate Complaints Department Failed Us!

Home Depot Complaints 2021

ARS Rescue Rooter (a Home Depot subcontractor) installed a heating system on the wrong permit, heat strip, wiring and electrical breaker!

Join Our New Facebook Group & Share Your Home Depot Complaint!

Home Depot Complaint: 

Before you get involved with Home Depot and their product installers.  Consider, you will have little recourse should something go wrong.  We actually had to build this website, create petitions, hire counsel, file complaints and prove publicly what Home Depot & ARS Rescue Rooter did!  Even after Home Depot was served with a professional report stating that the install was a fire hazard, they still did not act.  Has the Home Depot has left us to burn to death!  Have a look at this $3800 report that states 10+ code violations on one of the simplest HVAC systems to install!

Ignored 200+ Days:

  • Paid in full for a Rheem Heat Pump ($8000).
  • Wrong permit was pulled (not even close).
  • Unit was installed very off level and condensate wass leaking out the back not the tube.
  • All the airtube connections were leaking and only partially sealed.
  • Only 50% of the old air tubing was replaced which is not what we were sold.
  • The ARS technicians were in no way certified to adapt a heating system with any type of coil or connect it to a power source.
  • Wrong gauged wire on the wrong breaker was used.
  • Contractor broke shower sewer pipe & said nothing.
  • Complaints filed with the BBB, Yelp, Consumer Affairs, Code Enforcement and the DBPR (Department Of Business Public Regulations).
  • Day 203 - Build Website & Tell Story.
  • Homeowner now has over $5K in legal fees chasing Home Depot & Ars plus original purchase!

BUYER BEWARE!

  • Failed Code Enforcement inspection.
  • Orlando litigation lawyer hired.
  • Failed third party inspection by certified architect.
  • Failed professionally administered mold test.
  • Refused to provide us contractor insurance.
  • Offered money back but would have to sign paper stating we would not file complaints. We would also have to eat the damages done by their contractor.
  • ARS missed two inspection appointments set by the ARS escalations department before offering us our money back.
  • We were forced to hire a lawyer to get their insurance info and were told they did not have insurance because Home Depot was insured.
  • Home Depot finally sent out an adjuster from Liberty Mutual (180 days after the fact) but he built his report on the stove breaker and not the HVAC breaker.
  • Homeowner has more than 400 hours of personal time involved in the repairs and bringing this to light.

Will ARS Rescue Rooter (Home Depot) Ever Set This Right!

Home Depot Complaints & ARS Rescue Rooter ComplaintsWe have just had a 200+ day nightmare after being solicited inside of the Port orange Florida Home Depot.  Home Depot has a funny business setup with ARS.  

ARS Rescue Rooter (aka American Residential Services) made a lot of guarantees as did Home Depot, but neither has yet set right their contractors mistakes or returned to install the system correctly.

It is now more than 6 months since we contracted with Home Depot and ARS Rescue Rooter to install a new Rheem Heat Pump and a Heat strip.  Within a day they were out to install the new system but did such a horrible job we had to call to complain.

The job was so bad and since we did not research this company or get 3 bids, we were shocked to discover all the bad reviews.  We had Orlando Rescue Rooter do our Install and they used installers that were not certified.

ARS would seriously have to show me this crews license and I would have to verify it with MyFloridaLicense.com.  This is the DBPR website where you can file formal complaints against a Florida company like ARS Rescue Rooter.

ARS Modified The HVAC System:

Worse, the ARS Rescue Rooter installers modified the heating system by installing an added heat strip.  That heat strip was installed on the wrong wiring and the wrong breaker.  The system has been flagged by local Code enforcement and several professionals (Electrical Inspector Report #1) have now backed up this data.

Home Depot Complaints & ARS Rescue Rooter ComplaintsNow on day 180ish, after hiring an attorney, Home Depot finally gave us our legally guaranteed insurance inspection.  Unfortunately, all the work has already been fixed and all that remains is the 10+ videos of all the work.

So what happened?  ARS  Rescue Rooter (through a Home Depot Contract) contracted to not just install a new heat pump but replace all the existing air tub lines.  They did half of the work and made it look like they completed it in full.  While under our home (manufactured doublewide), they broke a sewer pipe that was located directly above their connections.

An Exceptionally Worthless Service Guarantee:

We did not notice this for about 3 weeks!  If they would have said something there would have been almost no damage.  The workers bailed and the overall job was done extremely poorly (see images here).  From trash left behind to the unit leaking out the back from being unlevel, all on day one.

ars rescue rooter exceptional service guarantee is worthlessWe were offered a refund which is what they claim in all the ARS Rescue Rooter advertising.  That was a bogus fraudulent guarantee in our opinion.  The ARS Rescue Rooter Exceptional Service Guarantee came with legal paperwork which removed our right to property damages and the right to review/sue/complain about ARS in anyway!

We should have researched this company and double checked their reputation.  We have found hundreds of pissed off consumers and are certain the day is coming where Home depot and ARS Rescue Rooter stand before a judge.

A Few Professionally Stated Facts Related To This HVAC Install:
  • Thomas Legler is the Chief Building Inspector of Volusia County who inspected unit.
  • Gene Farmer is a Master Of Architecture, USf/Osha Certified, LEED Accredited and a Florida Certified Building Inspector.
  • AC unit labeling is in violation of the Florida Mechanical Code.
  • The new heat pump unit actually has a 7 Kw heat strip.
  • Wrong permit pulled (listed as Rheem 3.5 Ton 16 SEER H/P Split system with 7 kw).
  • The permit applied for and issued to ARS was for an air conditioning split system with a SEER rating of 16.0. ARS installed a package system which is completely different from a split system.
  • Our permit number was 20200514031 listed with Volusia County.
  • Installed system is not in compliance with the permitted documents and in violation of the Florida Building Code 2017 Edition 107.4.
  • New HVAC system is neither level or firmly supported as required by law.
  • ARS set hurricane slab is partially installed on top old AC pad.
  • The slab is now structurally failing as is evidenced by the cracking.
  • Cracks allow water intrusion, likely resulting in additional deterioration.
  • Slab does not extend 3” above the adjoining ground on all sides as required.
  • Violation: Slab incorrect, Florida Mechanical Code 2017 Edition 1305.1.4.1.
  • Supply and return ducts are exposed to the weather & elements.
  • Left unprotected, ducts will gain heat & moisture will penetrate ducts.
  • Violation: Florida Mechanical Code 2017 Edition 1601.4.6.
  • Supply and return ductwork installed is resting directly on the ground.
  • Violation: 4” separation from the earth as required by FMC 1601.4.8.
  • Violation of the Florida Mechanical Code 2017 Edition 1604.4.6 and 1604.4.8.
  • Duct leaking air at the “Y” under the house.
  • Moisture and condensation is forming on and probably within the ducts.
  • Unsealed penetrations in floors and ceilings (connection collars).
  • Violation: Ducts not properly connected/sealed, Fl. Mech. Code 1601.4.1.
  • Violation: Ducts not sealed as required by FRC R403.3.3.
  • Violation of the Florida Residential Code 2017 Edition R403.3.2.
  • Electrical connections at the disconnect were not installed weathertight.
  • Violation of the National Electric Code.
  • National Electric Code 2014 Edition Article 310.15B a #8 AWG wire is capable of handling 50 amps.
  • The existing circuit is protected by a 60amp fused disconnect.
  • In the event of a short in the equipment the wires could overheat and catch fire before the circuit protection will be activated.
  • Violation of the National Electric Code 2014 Edition Article 310.15.
  • Condensate drain installed is not in compliance, required 2” minimum trap.
  • Moisture could become the source of mold throughout the equipment and ducts.
  • The DBPR investigator assigned is Michell Griffin-Smith from the Orlando Regional office.
More ARS Related Information:
Not convinced? Here is a playlist of other Home Depot complaints:

https://www.youtube.com/watch?v=5kt9SOerTUE&list=PLrB1Ejv6TC8-KcvEOBkZGAyNimmDs0g79

Have you rewritten your ARS complaint onto all of these popular places?  Are you inside the 3 day right to cancel?  A local small business will serve you so much better!  File that chargeback today!

ARS Reviews On The Web:

Florida ARS On Yelp:

Who Owns ARS Rescue Rooter?

In May of 2014, Charlesbank Capital Partners bought ARS Rescue Rooter for 100 million dollars from Caxton-Iseman Capital and Royal Palm Capital Partners.  

Charlesbank Capital Partners is a gigantic company that owns ARS Rescue Rooter and 100 other companies.  Have a look at CCP’s portfolio.  The main profile for ARS Rescue Rooter at CCP is here.  The CEO is listed as Dave Slott and the COO is Luis Orbegoso.  

Unfortunately, LinkedIn won’t allow me to contact either of them without a paid subscription.  If someone here has that service.  kindly send a link of this site to them along with a smiley face.  My Father (a Cuban Missile Crisis & Vietnam Veteran) and myself would be so grateful!

A Few Quick Facts About ARS Rescue Rooter:
  • The main office for ARS Rescue Rooter is in Memphis Tennessee.
  • ARS Headquarters is located at: 965 Ridge Lake Blvd # 201, Memphis, TN 38120.
  • The Corporate Phone Number Is: (901) 271-9700.
  • Orlando Florida ARS is located at: 3012 Mercy Dr, Orlando, FL 32808.
  • Also known as (AKA) American Residential Services llc.
  • Also known as (AKA) American Residential Services Of Florida, INC.
  • ARS Rescue Rooter is located is 22 states.
  • ARS Rescue Rooter has around 70 locations & 6,000 employees.
  • ARS Rescue Rooter services could be under a Home Depot contract.
  • Orlando Rescue Rooter's Home Depot Customer Care Coordinator is Alex Delgado.
  • ARS Rescue Rooter's Home Depot Sales Manager.
  • ARS Rescue Rooter's Florida Electrical License Holder Is Joseph Kenan Frick.
  • ARS Rescue Rooter's Florida A/C License Holder Is Ryan W O'Neill.
  • ARS Rescue Rooter's Main License Numbers are: CMC1249753, EC13008558.
  • ARS Orlando's Permit Department Run By Lenard Clements Was First To Screw Up.
  • Leonard Just Figured Out Wednesday (Day 203) Our Open Permit Wasn't Open.
  • Our Salesman Was Brian Valentin & Our Installer Jose R.
A Few Facts About Home Depot, Liberty Mutual & Sedgwick:
Isn't It Time To Tell Your Rescue Rooter Complaint or Home Depot Complaint Story Here?

ARS & Home Depot just haven’t done the right thing!  Even after filing complaints and even speaking with their legal team.  If you feel the same, post your story here.  

Please include links to your online ARS complaints and consider making a video of your experience.  I would be happy to upload it to my YouTube or share your already uploaded complaint in my Home Depot Complaints YouTube Playlists.  

Together we can get Home Depot to step up.  ARS has been to big boy court before and that is why they had to do that verification call.  

Please consider how Home Depot has treated us before you hire them for your heating and cooling project.  Home Depot complaints have been rising for years and Home Depot escalations and corporate have failed to protect and refund consumer after consumer.  Tell us your thoughts about Home Depot or one of their contractors below!

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5 Responses

  1. Thanks for stopping by. Please leave your comments and even your links below. If you have a really good video you would like to share I would like to help you. Please include a link to that also. Let’s make 2021 the year Home Depot is made responsible for their actions and inactions! If you haven’t seen our original complaint, you can see that here: https://thomasbowmanhandyman.com/ars-rescue-rooter-review-and-complaint/

    We tried very hard to get Home Depot to play fair and they should have set this right before videos, webpages and websites get built! Please join the Facebook Group here: https://www.facebook.com/groups/homedepotcomplaints

    Please sign a petition like this one: https://www.ipetitions.com/petition/home-depot-ars-rescue-rooter-class-action

    Reply

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ARS Rescue Rooter Ripped Us Off

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